I have to register to buy?
No, you do not. You can search, add to cart and purchase - no registration required. Click here to view an explanation of purchasing without registering and the Preferred Customer Program where registration is required.
What should I do if my search does not show the brand or the product I want?
Bulbtronics distributes over 30,000 line items from all of the world's major lighting and battery manufacturers. If your search results do not show the brand or product you want, e-mail the specifications to us. We do the research for you and respond with availability and price. Click on this link to ID a Product.
What is a customer number and what is it used for?
When an account is created, customers are assigned customer numbers. This unique identifier appears on every invoice and packing slip. We recommend that you have it available when you call, or refer to it in written communications, so we can quickly and correctly identify your account.
I need to make changes in my Billing and Shipping information. How do I do that?
If you are a registered Preferred Customer, login and go to Account Management, Account Information and make the address, phone, email, and contact name changes yourself. Or send the changes on your letterhead to the address below. If there is a change in the name of your company, we request that you detail the change on the new letterhead and send to the address below.
Bulbtronics Inc.
45 Banfi Plaza North
Farmingdale, NY 11735
Attn: Accounting
Can I purchase under a blanket order?
Yes, we handle blanket purchase agreements all the time. Call 1-800-588-BULB (2852) to have a sales representative set up and handle your blanket order.
I buy a lot of the same items. Is there a way to repeat an order?
Please reach out to our Customer Service team with the information that needs to be updated
- Email us: custservdept@bulbtronics.com
- Call us: 1-800-654-8542
Many people in my organization purchase and all the billing comes to one location. Can we set up this kind of multi-user account on Bulbtronics.com?
To set this up, please reach out to our Customer Service team with the list of names and email addresses you wish to authorize. We will add them for you and confirm once they are ready to start ordering.
- Email us: custservdept@bulbtronics.com
- Call us: 1-800-654-8542
How can I set up an open account with terms?
To set up an open account go to Bulbtronics.com's home page footer and click on Credit Application. Fill in the requested information and submit. Our accounting department will review the application and contact you directly.
Can I change my order?
If you are in the shopping cart and haven't checked out, you can easily change your mind and delete or add an item. But, when you click on the Buy Now! link on the Checkout page you cannot go back and change your order. Should you realize that you made a mistake call 1-800-588-BULB (2852) x375 or mail customercare@bulbtronics.com immediately. We will do our best to make the change for you if the order has not already been processed. If you forgot to add an item to your order please place another order.
When do I have to place an order to be sure to get it the next day?
Existing accounts must place an order by 1PM EST and specify next day delivery. New accounts can do the same when a credit card purchase (for under $500) is made.
Do you ship outside the U.S.?
Yes. Bulbtronics is an international company. We ship all over the world. If you are an export customer, contact the Export Department via e-mail: export@bulbtronics.com, fax: 631-501-0083 or by phone: 1-624-2852 x352. At this time bulbtronics.com only supports U.S. customers.